Wandelaar
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Out of bundle | Internet | Wrong information on App
I have a 25 GB subscription and activated my SIM only this month. It now shows that my usage is “out of bundle” and that I will be charged 2, even though I definitely have not used 25 GB in 7 days. From the app/profile I can only see daily usage, not a summary for the full billing period, and my account details oddly show usage from 08/01/2026 to 08/01/2026 only. I tried contacting customer service but the support has been really poor so far. I also have not made any payments yet and I am not sure how I am supposed to pay.
Solution acceptée
RedsFan
+6 plus
Wandelaar
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Yeah sometimes the app shows wrong information, its a bug.
As for payment i think you will recieve an email to do that in your account.
Regards
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Solution officielle
Rizlaine
+18 plus
Community Manager
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Hallo @sharewithskr ,
Zoals @RedsFan goed heeft uitgelegd, gaat het waarschijnlijk om een bug in de app. Ik hoop dat het probleem ondertussen is opgelost?
Wat de factuur betreft: je zal een sms en een e-mail ontvangen om je te laten weten dat de factuur beschikbaar is. Daarna kan je die meteen betalen via de app of je klantenaccount 😊
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